If you would like to make a return, take a look at our policies below and then email customerservice@saltandhoneymarket with your request and receipt number. We want to make sure you’re completely happy with your purchase.

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable items, intimate items, beauty items, gift cards, downloadable products, vintage, and anything on sale.

If you wish to return your item, we must receive your request within 30 days of the date of purchase. For online returns Salt & Honey does not provide shipping on returned items.

In store returns are accepted for refund or exchange 30 days from purchase with receipt. The refund will be in the form of store credit only. Bring the product to one of our stores and our management team will issue a refund if the product is in unopened, unused, with the original tags still in intact condition.

For online returns, once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, you will receive store credit to your customer account that will you will be able to use on a future purchase.

If you need to exchange an item, we recommend placing a new order for the new item you want and returning the original item.  Many of our products are unique and sell quickly, so this is the easiest way to ensure you get something you are eyeing. We currently only offer in-store exchanges to insure the item requested is in stock however reach out to our team at customerservice@saltandhoneymarket.com and we can see what we can do.

After you’ve submitted a return request to customerservice@saltandhoneymarket.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refunded shop credit.

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded. All "market" items are considered final sale during one of our market pop-up events.ALL BEAUTY, FOOD, VINTAGE, DISCOUNTED SALE, FINE ART and WAREHOUSE items are not returnable.

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.