Refund policy
If you would like to make a return, take a look at our policies below and then email customerservice@saltandhoneymarket with your request and receipt number. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at customerservice@saltandhoneymarket.com.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for discounted, final sale, perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 30 days of the date of purchase. For online returns Salt & Honey does not provide shipping on returned items.
Refunds
In store returns are accepted for store credit refund or exchange 30 days from purchase with receipt. Bring the product in and one of our management team will issue a refund if the product is in unopened, unused, with the original tags still intact condition.
For online returns, once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, you will be issued the refund in the form of store credit.
Exchanges
If you need to exchange an item, we recommend placing a new order for the new item you want and returning the original item. Many of our products are unique and sell quickly, so this is the easiest way to ensure you get something you are eyeing. We currently only offer in-store exchanges to insure the item requested is in stock.
Return Shipping
After you’ve submitted a return request to customerservice@saltandhoneymarket.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded. All "market" items are considered final sale during one of our market pop-up events. ALL BEAUTY, FOOD, VINTAGE, DISCOUNTED SALE, FINAL SALE and FINE ART are not returnable.
Insurance
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
